When ordering a service from us we require you to be at least 16 years of age. If you’re under the age of 16, you hereby confirm that you have consent from a parent or guardian allowing you to sign up with us.
We will only limit you to what you're paying for in respect to the service you’ve ordered. CPU or disk IO is not limited in any way for game servers.
Any limits placed on any of the services we provide will be clearly displayed on our website. If it’s not displayed there shouldn’t be any restriction for it.
If we’re unable to process a payment for an outstanding invoice, or payment is not made the following actions are taken
Unpaid invoices will remain on your account for life and you will not be able to create any new services until all outstanding invoices on the account or paid.
We do not guarantee 100% uptime on services we provide but we aim to provide as close to it as possible. On rare occasion issues can occur out of our control, or scheduled downtime may be required to perform essential maintenance. You accept that this can happen and that we will do our up most to resolve any issues that occur in a short space of time, and to provide you, the customer with a minimum of 24 hours’ notice for any maintenance that may hinder you using your service.
If you find your service experiencing crashing issues after adding 3rd party content such as addons, mods, maps or plugins. This cannot then be used to leverage a refund on your service.
If you believe you're experiencing server performance issues, please remember to consider your client-side variables such as high latency (or ping), low frame rate (fps), packet loss or high system resource usage. We cannot and will not be held accountable for any issues not relating to the server.
We will not be held responsible for the backing up and integrity of customer data. And in the case that data loss may occur you may only be given a pro-rata refund if you choose to cancel your service.
The backing up of files and safe securing of your data is down to you, the customer. Especially on Minecraft servers as a backup manager is readily available to customers.
We do not guarantee instant setup. We will make best efforts to provision services within 5 minutes. But you as a customer accept that in some rare instances it may take up to 24 hours, depending on the amount of traffic we're receiving. Or if any issues occur in the automated setup process.
Your billing will not start until your service has been provisioned.
We allow changes to be made to services at any point while they’re active.
For location changes please submit a support at any time. They’ll be sure to adjust your service for you accordingly.
We provide a 7-day money back guarantee if our services are found to be at fault. This would include any of the following:
All requests relating to refunds must be submitted via a support ticket to our billing department to be review accordingly and processed. You accept any request for a refund made outside of the first 7 days of the service start date to be under our discretion.
You can cancel your services at any time without penalty and you will only be billed for the time the services was active.